The WebApp that helped decongest Primary Care against Covid19

Challenge: The path to success

During the fifth wave of the Covid19 pandemic, the Department of Health of the Generalitat de Catalunya needed to provide citizens with a tool that would allow them to clarify what a close contact is, determine if they are one, and how to act accordingly.

This tool had to be clear, easy to use, attractive to the younger audience, and launched within 2 weeks to relieve the strain on basic health services.

Solution: The key to transformation

We had to conceptualize the application, define the graphic design, build it, prepare its infrastructure, and deploy it, working simultaneously and within a maximum period of two weeks. To do this, we created a multidisciplinary team of 3 squads that from day one worked collaboratively to develop the web app called SocContacteEstret.

Result: The impact of collaborative work

Drastic reduction in calls to the 061 service and consultations at the Primary Care Center (CAP).
Redirecting resources to where they were truly needed in the midst of the fifth wave of the pandemic.

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